Home and Lawn Hero Privacy Policy
Effective Date: 9/13/2023
Last Updated: 2/27/2026
1. Introduction
Lawn Hero LLC, doing business as Home and Lawn Hero (“Company,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our business, website, and text messaging services.
By using our services or communicating with us, you agree to the terms outlined in this policy.
2. Business Information
Legal Name: Lawn Hero LLC
DBA: Home and Lawn Hero
Owners: John Walton and Shasta Walton
Business Address:
9358 Vineyard Grove Lane NE
Leland, NC 28451
Phone:
Shasta Walton – 252-333-2490
John Walton – 910-800-8889
Email:
billing@nclawnhero.com
john@nclawnhero.com
Website: https://nclawnhero.com
3. Information We Collect
We may collect the following personal information:
- Name
- Phone number
- Email address
- Service address
- Billing details
- Service history
- Appointment information
- Communications via phone, email, website forms, or SMS
We collect only information necessary to operate our business and provide services.
4. How We Use Your Information
We use your information to:
- Provide lawn care, landscaping, and related services
- Schedule and confirm appointments
- Send estimates and invoices
- Provide service updates
- Process payments
- Respond to inquiries and provide support
- Send promotional offers and service announcements
- Improve business operations
We do not sell your personal information.
5. SMS Text Messaging Policy (A2P Compliance)
If you provide your phone number and consent to receive text messages, you may receive:
- Appointment reminders
- Service updates
- Estimates and invoices
- Customer service communications
- Marketing and promotional messages
Message frequency varies based on services used throughout the year. Customers may receive approximately 1–4 messages per month, depending on service activity.
How Customers Opt In
Customers may opt in to receive text messages by:
- Providing their phone number during service inquiries
- Requesting a quote
- Joining our mailing list
- Providing verbal consent
- Engaging with us directly via phone or website forms
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP – to unsubscribe
HELP – for assistance
You may also contact us directly at 910-800-8889 or billing@nclawnhero.com to request removal.
Standard message and data rates may apply.
We do not share mobile opt-in information with third parties for marketing purposes.
6. Payment Processing
We process payments through:
- Jobber (secure payment processing platform)
- Venmo
- Paypal
- Cashapp
- Zelle
- ACH
- Cash
- Check
We do not store full credit card information on our internal systems. Payment processing is handled through secure third-party providers.
7. Data Storage & Security
Customer information is stored using secure business management platforms, including:
- Jobber
- QuickBooks
We implement reasonable administrative and technical safeguards to protect your information, including:
- Secure, password-protected systems
- Restricted access to authorized personnel
- Industry-standard security practices
While no system is 100% secure, we take commercially reasonable steps to safeguard your data.
8. Information Sharing
We may share information with trusted service providers only when necessary to operate our business, including:
- Payment processors
- Accounting software providers
- Business management platforms
- Legal or regulatory authorities, when required by law
We do not sell, rent, or trade your personal information.
Mobile opt-in data is never shared for marketing purposes.
9. Website Tracking & Analytics
Our website may use:
- Google Analytics
- Jobber website tracking tools
These tools help us understand website usage and improve user experience. These tools may collect non-identifying technical data such as browser type, pages visited, and time spent on the site.
You may disable cookies through your browser settings.
10. Email Communications
We may send:
- Transactional emails (estimates, invoices, service confirmations)
- Promotional emails and newsletters
You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.
11. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from minors.
12. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain financial and tax records
- Comply with legal obligations
- Resolve disputes
When information is no longer needed, it is securely deleted or archived in accordance with applicable law.
13. Your Rights
You may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent from marketing communications
To make a request, contact billing@nclawnhero.com.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
15. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Lawn Hero LLC dba Home and Lawn Hero
9358 Vineyard Grove Lane NE
Leland, NC 28451
Phone: 252-333-2490
Email: billing@nclawnhero.com
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long do we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically recognize and approve follow-up comments instead of holding them in a moderation queue.
For users who register on our website, we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except for their username). Website administrators can also see and edit that information.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
View Home and Lawn Hero's Terms of Service here